ADR - Alternative Dispute Resolution
In compliance with the Law No. 144/2015 we inform the esteemed consumers that we have concluded the consumer Arbitration Convention in the form of full membership and that in case of dispute, we have alternative means of dispute resolution, including the CIAB - Centre for Information, Mediation and Consumer Arbitration (Tribunal Arbitral de Consumo) with addresses in:Avenida Rocha Paris, No. 103 - 4900-394 Viana do Castelo Rua D. Afonso Henriques, No. 1 - 4700-030 Braga or through the website at www.ciab.pt.
ODR - Online Dispute Resolution
In compliance with the law of the European Commission, through Regulation (EU) n. No. 524/2013 of the European Parliament and of the Council, of 21 May 2013, facilitated by the rll platform for alternative dispute resolution between consumers and traders relating to online sales or service contracts, we provide access to the page of the European Commission through the following link:https://ec.europa.eu/consumers/odr/main/?event=main.complaints.screeningphase